Effective Date: June 10, 2024
At Juna’s Kitchen, we strive to provide you with the best homemade food delivery service. However, we understand that there may be instances where you need to return a product or request a refund. This policy outlines the process, conditions, and timeframes for product returns and refunds.
1. Eligibility for Returns and Refunds
We accept returns and provide refunds under the following conditions:
- The product quantity is not as per the order.
- The wrong product was delivered.
- The product does not meet the quality standards as described on our website.
2. Initiating a Return or Refund
To initiate a return or refund, please follow these steps:
- Contact Customer Support: Email us at [email protected] within 2 hours of receiving your order. Please include your order number, the reason for the return or refund, and any supporting photos if applicable.
- Wait for Confirmation: Our customer support team will review your request and respond within 2 hours with further instructions.
3. Conditions for Returns
- Original Packaging: The product must be returned in its original packaging.
- Product Condition: The product must be unused and in the same condition that you received it.
- Timeframe: You must contact us within 2 hours of delivery to be eligible for a return or refund.
4. Return Process
- Return Instructions: Once your return request is approved, we will provide you with instructions on how to return the product.
- Return Shipping Costs: If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping costs.
5. Refund Process
- Approval: After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed and a credit will be applied to your original method of payment within 7 business days.
- Partial Refunds: In some cases, only partial refunds may be granted if the product is not in its original condition, is damaged, or missing parts for reasons not due to our error.
6. Non-Refundable Items
We do not accept returns or provide refunds for:
- Perishable goods that have been opened or used.
- Products that were delivered correctly and are not damaged or defective.
7. Contact Information for Customer Support
If you have any questions or need assistance with returns and refunds, please contact our customer support team:
Juna’s Kitchen
Email: [email protected]
Address: B12-2, Payamanti, EKT Phase 1, Near Ruby hospital and behind hotel Vivanta
8. Changes to this Policy
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed about our processes and procedures.
Thank you for choosing Juna’s Kitchen. We appreciate your business and are committed to providing you with the best service possible.